
"Because sometimes their brains need a little extra help"
Client: John West
Agency: Boys and Girls, Dublin
"I don't believe I'm in the business of creating brand perception. I'm in the business to create brand reality."
"Customer satisfaction tells us almost nothing about what our customers will do in the future."
"To be successful in social spaces, you need to be active in the world."
"When you combine a real product or service benefit with a human connection, that's where the real magic of social media happens."

"I think what probably appealed to us most about Wags was the fairytale element. Here were what we patronisingly liked to call “ordinary” girls — girls from council estates who two minutes ago were mooching around in nylon tracksuits and fake Ugg boots — suddenly elevated to celebrity royalty as if by magic."